Top priority aims that you can fulfill with High-Speed Networks

Barbara Spagnola - Thursday, June 15, 2017

After achieving the milestone of 10Gbps of data transfer speed, the service providers have started using interfaces that support 40G and 100G technology. The routers, switches and the transceivers supporting 40Gbps and 100Gbps data transfer rate have already started appearing on the networking plan and the need is to find end solutions that work well at the same power and also support such high-speed networks.

Since high-speed network has become a real thing, the other factors such as traffic tolerance and better compatibility with paired connections are being focused upon. Thus, the experts are not working to develop high-speed networks that:

  • support interconnections of varying types;
  • display high throughput and reduce delay;
  • help avoid congestion;
  • respond instantaneously to hardware or link failure;

Basic aims of developing high-speed networks

Inclusion of Small packets

A high-speed network is an advantage over circuit-style network as it keeps in loop the slower machines by way of packet switching and enables multiplexed communication among them; whereas, the latter is effective in handling bulk data transport in an end-to-end set up. The high-speed networks can help accommodating both features in a single network and also utilizes the small packets for meeting the data communication purposes.

Protocol independent network

The biggest premise of inconvenience in a network is the prevalence of protocol specific components. This makes the upgradation or easier replacement processes difficult complicating the lives of networking managers further. With the introduction of high-speed networks, the technology can be made to align with newer protocols and applications. Such networks delivering high speeds are designed to treat the network as a universal system for packet delivery while overlooking the protocols of the integral components. This would bring in more dynamicity in the existing network.

Flexibility in adopting topology

One of the most important aims of adopting high-speed network is to make the networks flexible in terms of adopting topology. Various topology designs are suitable for different networks as one size cannot fit all. Ring and tree are the most common topologies that one can adopt to enable the network meet the communication goals easily. Still, there would be some managers that would have to keep an amoebic structure in mind so that they can modify and improve on topologies in an application-centric way or for integrating redundant elements for achieving omnipresent nature in the network. Generally, the topology should be a good enabler of network study that allows the manager tracking the end-to-end connections and eventually fixing the faults in minimal time. A high-speed network is also used for configuring the speed across the switches participating in end-to-end connections.

Growth-centric technology

An intelligent network designer keeps in mind the inevitability of growth. A high-speed network is designed considering the possibility of growth in mind. The growth is not only about adding more and more machines to the network; but it also should focus on adding more end users per network. Both the conditions bring the situation of high load. Thus, a high-speed network, in order to maintain its longevity, should integrate into the design the scope for more data movement or for handling more loads per machine. Making the existing network more accommodating is anytime cost-effective than building newer networks from the scratch.

Easy Management of Networks

Complex network may look exciting but managing it is truly a nerve-wrecking experience. The faults may go unnoticed as it won’t be possible for the manager to reach the root problem if the structure is too complicated. Since the present day networks are catering to the users from different time-zones, these cannot afford to stay inactive or dysfunctional even for a minute or so. Thus, easy monitoring and automated features of diagnosis are desirable features in a high-speed network. Managers also need to be aware of the global policy of resource allocation so that they can deliver exactly what is expected from the network.

Make use of Cost Effective technology

High speed need not carry hefty price tag with it. Network managers are given the task of finding cost-effective ways to build technologies by recycling the electronic parts or by reusing the portions of existing infrastructure. Inexpensive components can also yield high-speed networks; the only thing that is required is the vision and ability to make the best out of what is considered waste.

How one can achieve these goals

Once the aims of building a high-speed network are clearly established, the next obvious step is to look for the designs that are helpful in achieving these aims. As an expert, the network specialist can set the design criteria; some of the important criteria supporting these aims are:

  • Adopting designs that avoid congestion and offer better control: Introduction of external nodes that enable faster understanding of network status and quicker transfer of data packets is a possible solution for high traffic network.
  • Proactive approach for failure recovery: The network manager needs to have alternate routes readily available to provide cover-up for the faulty links.
  • Electronic switches promoting high speed: Introducing electronic switches enabling multiple fiber lines at speed of 100 Mbps per line can also offer better speed as well as easy manageability.

Thus, to switch to high-speed networks, the managers need immaculate planning as well as adopting correct design. Setting correct aims and adopting suitable methodology are the right ways which the main league service providers seem to have mastered; they also have set the benchmarks for the other players. 

How to Recover from a Failed Hard Drive

Barbara Spagnola - Tuesday, March 28, 2017

Unfortunately, computers do not last forever. Therefore, you can expect system issues and failures at some point in the device’s life. Panic often sets in at the first sign of a failed hard drive. However, if your company regularly backs up its data, there is no reason to panic.

Unfortunately, not every company backs up their files, so it is sometimes essential to recover files from a failed hard drive. Here’s how:

Identify the Cause of the Hard Drive Failure    

There are numerous reasons why your computer has experienced a hard drive failure, but it is essential to identify the cause so you can embark the appropriate solution.

For example, a hard drive failure could have been caused by:

  • A recently installed piece of software
  • An old hard drive with physical issues
  • A harmful virus or malware
  • A spillage

There are numerous reasons why your hard drive could have experienced a failure, but never fear, because there is a recovery solution to help retrieve your lost data.

Basic Recovery Solutions

If you can identify whether the hard drive failure was caused by a hardware or software issue, you can then select your next course of action. Sadly, hardware failures, also known as mechanical drive failures, are often a little harder to fix than a software issue, which is also known as logical drive failures.

If you are experiencing a hardware problem, it is recommended to consult an experienced professional to provide a hard drive repair or data retrieval. For example, there are Secure Data Recovery techniques that can retrieve lost data, even if the hard drive failure is irreparable. Luckily, software issues are a little easier to remedy. There are numerous recovery tools that can reverse the impact of a failure.

If you are unsure if a hard drive failure has been caused by a hardware or software issue, it might be a good idea to remove the drive from the system and test it on another device. When installed on a new device or USB disc cradle, you should listen carefully to hear if the plates are spinning, which could mean a software issue caused the failure. However, a solid-state drive (SSD) will not produce noise, so a user will need to perform various diagnostic tests to identify a mechanical or logical cause. However, we recommend leaving a hard drive removal to the experts, as a particle of dust can thwart a data recovery.

Write a List of Important Data

Never embark with a hard drive repair if you lack the confidence and knowledge to repair a computer and retrieve your data effectively. You must, therefore, consult an experienced IT professional or retrieval company. What’s more, you should write a list of all the important data you might lose if you are unable to recover a hard drive. For example, you could potentially lose customer details, tax information, business documents, expensive software, photos and personal information. This will ensure you can request the retrieval of select files or can take immediate action to eliminate the damage caused by the data loss.

Top Tips to Improve Your IT Help Desk

Barbara Spagnola - Friday, October 14, 2016

When you operate a software or tech business, how your help desk is managed and how it operates can be one of the most critical facets of that business. An IT help desk is going to determine how clients view your overall level of customer service, and if they have a good experience it can be a great marketing tool. On the other hand, if it’s a negative experience, it can completely derail the marketing strategy and perception of your business.

Below are some of the best tips you can use to improve the help desk experience your customers encounter.

Create a Service Catalog

When you’re working to create an improved IT help desk experience, one of the first things to do is design a strong foundation that will help manage client expectations and will also give you a baseline to measure how well you’re providing services.

A good way to do this is through the creation of a carefully defined service-level agreement or service catalog.

With a help desk SLA, you’re taking the unexpected element out of the help desk experience, which is often one of the biggest points of frustration for many customers. You can let them know when to expect a response and a resolution, which is going to lead to customers who won’t feel like they were blindsided and are instead more pleased with the experience.

Consider ITIL Certification

You may consider having at least the manager of your help desk participate in ITIL training. This type of training features information on best practices and key principles of the ITIL process model. Ultimately, IT professionals can then use this experience and training to improve the overall efficiency and effectiveness of IT operations and the help desk, which will lead to a more optimal customer experience.

The general goal of training in the ITIL framework is to enhance how IT service management is handled in a business or organization.

Improve Transparency

A signal of a good help desk is one where there’s a high level of transparency, and both the client and staff should be able to see where a problem is from end-to-end at a glance.

When the help desk staff and customers feel like they’re getting transparency, it’s going to alleviate many of those feelings of anxiety and frustration that can often lead to a bad experience.

The staff should be able to jump onto a case at any moment and see what’s going on, and similarly, customers should be able to opt in to receive regular email updates of their issue.

Focus on Employee Retention

Once employees are trained on everything from good customer service practices to the ITIL framework, it’s important businesses work to retain them. It’s difficult to thoroughly and adequately train employees to successfully manage an IT help desk, so rather than having to retrain new hires frequently, focus on nurturing the ones you have.

An IT help desk is an essential part of many tech and software businesses, and they are also a key component of marketing and customer perception of a business, so it’s important to work and make sure they’re as productive and well-managed as any other area of an organization.