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Customer Service Articles


11: Understanding How a Call Center Works
The growth and development of the business process outsourcing industry (BPO) has enticed entrepreneurs

12: Tips in Hiring Employees for Call Centers
The growth of the BPO industry has led to the growing demand for call center agents.

13: Airline Reservations through Call Center Agents
When traveling in local states or international countries, one would definitely be thinking of getting the best airline rate they can for their trip.

14: On Being an Effective Outbound Call Center Agent
An outbound call center agent’s duty includes following up on customers to collect additional information,

15: Other Information on Home Based Call Center Applications
There are certain factors that require additional attention for those people who are interested in applying for a home based call center position.

16: Applying for a Home Based Call Center
With the Internet providing more opportunities for employment, one cannot avoid considering working from home

17: Inbound Call Center Agent Requirements
Before applying for the position of a call center agent,

18: Improving the Level of Call Center Customer Service
A call center needs a good team of executives, managers,

19: A Look at Call Center Trends Today
Television series are now broadening their sights and making way for new and exciting stories that are catchy, unique, and undeniably funny.

20: Call Center Corporate Training Programs
More consumers are now giving importance to customer service today.


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