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Airline Reservations through Call Center Agents

by: soniaroody on Date: Tue, 12 Apr 2011 Time: 4:38 PM

When traveling in local states or international countries, one would definitely be thinking of getting the best airline rate they can for their trip. To do this, most people look online and scour different airline sites in search of the best and cheapest rate for them. However, some airline sites do not offer complete information in their websites. This is where airline reservation agents come into the picture.

Considered under the inbound category, these call center agents are employed directly to the airline company, and are open to view information that people normally type in during an airline reservation. These agents provide alternative methods for more convenient, less pricey travel date reservations for their clients.

Airline reservations might require some research and effort on the part of the agent. Of course, this will not be much of a problem for them since they are trained for this specific purpose. Upon receiving a call, the agent usually asks for basic personal information of the customer and compares this with the airline’s system for verification purposes. After verifying the customer, the agent can then ask the choice of travel dates and if the agent works at a travel agency, the choice of airline.

The airline call center agent can then review their system’s database and check for possible rates within a specific airline. He or she can relay the price for every class of seating, and can even recommend lower rates for other airlines. However, if there are no possible flights for the customer’s desired dates, then alternative flights would be recommended.

Customers have every right to ask for more information with regards to purchasing their airline tickets through the call center agent. They can ask for special promos if there are any, and can also ask if the airline accepts their credit card accumulated miles or rewards. They may even ask for additional information such as airline policies, promo fares, and much more.

Reserving airline tickets in the airport is considered a thing of the past. Today, travelers can now book their flights through the help of a call center agent. Additional information can be acquired through these agents, making it easier for travelers to fly.

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