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Applying for a Home Based Call Center

by: soniaroody on Date: Tue, 12 Apr 2011 Time: 4:26 PM

With the Internet providing more opportunities for employment, one cannot avoid considering working from home, using only a reliable Internet connection to communicate with an employer or customer. This trend has been around for quite a while now, and people, especially work-at-home mothers, are now more open to this kind of work system.

When applying for a home based call center job, one may need to fill out the employer’s requirements, including work qualities that would help in the process of the call flow. Most employers seek individuals with basic knowledge of computer applications and word systems, excellent communication skills, and those that possess a professional demeanor over the phone. Applicants must also be self-motivated and dependable, since they have more freedom at home as compared to working in the office.

In line with this, applicants must also have a fast and reliable Internet connection at home. Their computer system might need to be up to date, since other employers need specific software that requires a fast processing PC system. An open and secure telephone line may also be needed to ensure a good flow of calls.

Most home based call center companies are in the line of verification processes, technical support, marketing, sales, and of course, customer service. Upon making a choice as to which area to specialize in, one can now look online for a variety of at home call center employment in that field. One must make sure that the companies applied to are legitimate, since this type of employment is vulnerable to scams that require fees and charges prior to being employed.

It is easy to fall for these scams because they promise career opportunities. Usually, fraudulent companies charge applicants with exorbitant and unnecessary fees before “hiring” them into the organization. In reality, at home call center employers should only charge applicants for credit and background checks usually amounting to $50, which would only be reimbursed when they are fully employed and already part of the team.

Lastly, the compensation for at home call center employees differs according to their work responsibilities or their working hours. Some employers issue payment per call, while others pay at an hourly rate. Whatever the case, they must pay their at home agents at least the minimum wage.

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