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Other Information on Home Based Call Center Applications

by: soniaroody on Date: Tue, 12 Apr 2011 Time: 4:30 PM

There are certain factors that require additional attention for those people who are interested in applying for a home based call center position. Besides qualifications and compensation terms, one would also need to keep in mind their length of employment, their schedule flexibility, and child care, in case they are to be working at home with the children.

Most organizations that hire at home call center agents do not require a face to face interview. Instead, they may call or interview a prospective employee through online video conferencing. Employers might also give out written examinations to gather additional information regarding an applicant’s competence for the job.

When applying for a home based call center position, it is advisable to immediately determine the type of employment. It might be a part time job, full time work, or a contractual form of employment. Applicants must always clear this out with the employer to avoid misunderstandings in the future.

Home based call center agents usually complete their training at home as well. However, some call center companies that offer home based employment require employees to be in a specific state or geographical location. For example, a call center company based in Ohio might need their at home call center agents to reside in the immediate vicinity of the area.

Another factor to consider would be the flexibility of the schedule upon employment. Some agents work during weekends, while others work night shift schedules. Typically, at home call center agents work eight hours for full time work, while others can slice up their schedule according to their preference. A minimum number of calls should be made, so that they can complete their required workload.

Those with children might need child care assistance during their working hours, even if they are at home. Working at home as a call center agent requires one to be beside the phone almost round the clock, which makes it less possible to effectively look after the kids. At home agents have two options in this situation. One is to make arrangements with the local child care facility, and the other is to hire a professional caretaker for the children.

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