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In this issue:
Marketing Article: The Most Common Small Business Web Site Traffic Killers
Marketing Article: Direct Marketing: Overlooked, Underappreciated and Unstoppable

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A prospective client asked me to view his web site and give him some advice on how to make the site better. Unfortunately, his site was such a mess it became the inspiration for this article.

One of the primary reasons to have a web site is to attract and educate visitors. However, this obvious concept seems to be lost on many web designers. The way your site is designed, what’s there and what’s not there, including what's in the unseen HTML code, can have a great impact on how much traffic your site will generate.

Here’s my list of the most common web site design sins and traffic killers. Use this list as you design your own site or show it to your web designer. If your web designer doesn’t understand these points or dismisses them as unimportant. . .move on!

One word of warning, we are going to look under that hood of that shiny web page and see some of what makes it run from the search engine view. – This is not always for the squeamish.

No title tag or meaningless title tags. – Title tags are part of the HTML structure of every web page. Think of them as the informal name of the page. See for yourself. Go to http://www.ducttapemarketing.com . Look up there at the top of browser window and you will see the words - Small Business Marketing Ideas and Strategies – that’s the title of that page. Now right click your mouse in the page and hit “view source or view page source.” When you do this, you are looking at the HTML code for this page. Now, see that [title]Small Business Marketing Ideas and Strategies[/title] Every page has got them and they are one of the most important aspects of your web site. . .yet most people don’t even use them. NOTE: While you are looking at this source code realize that this is what the search engines see. No matter what your page looks like it won’t be found if this code doesn’t help you get found. More on that.

Your title tags can be a great tool for getting you search engine traffic if they are combined with good page content. Notice that my title tag is not Duct Tape Marketing or the often used Welcome to My Site. My tag is Small Business Marketing Ideas and Strategies. Now, think about this for a minute. Not too many people search for Duct Tape Marketing and nobody searches for Welcome to My Site, but small business marketing, now that’s another story. Most small business owners waste the effectiveness of their title tags with something like: The name of their business or our products. Use title tags and make them part of your site content. Think about what people search for in your industry and name your pages based on that.

Flash Intro pages – Don’t get me started on this one. You know those pages that do all this really cool animated motion graphics and then present you with an entry or splash screen. I’ll admit, these are works of art and I couldn’t design one if I had to, but visit http://www.superclubs.com/home.asp and do that “View Source” trick again and tell me if you think a search engine could tell what that page was about. Remember, search engine spiders can't see pictures or hear sounds!

Cleverness – There are lots of little things that designers like to do because they can. The question is what’s it costing your site. One of my favorites is that date thing. You’ve likely been to a site that publishes today’s date. Perhaps there is a good reason for that but go on back to view source on one these pages and you will see the price of that little trick. This date trick adds 300-400 lines of JavaScript code at the beginning of your page. All of this makes it hard for those search engines to find your real content. Think long and hard about adding stuff that gets in the way.

No Anchor Text Hyperlinks – Web site designs like to make little buttons and badges for navigation links. Now, this can be okay but this is also a place where less is more. Text with a hyperlink is easily understood by search engines. Remember, they can’t see images. Help them understand what your page is all about. Even if you have images navigation, put text links at the bottom of your page with all of your navigation.

Referral Marketing - This is a text link

Contact info hidden – There are some web site owners out there that don’t want to be easy to contact but I’m guessing that’s not you. Put your address and contact information on every page and make them text. More and more people are turning to their web browser like a phone book. Lots of local address and content links can make it easier to find you in your own town.

Most important content out of order – Search engines read your source code in the order they come on it. Some engines only read a small portion so you should make sure that your most important content is early on your page. Left side navigation columns, commonly found on web sites, appear at the top of the source code and could be hindering your site from receiving proper credit for the content it contains.

No use of Heading tags – HTML uses a series of H or heading tags to help structure a page like an outline. H1 for the most important headings h2 for subheads and so on. Each of your pages will do well to contain a keyword rich headline, much like an ad for the page, and h1,/h1 mark-up in the code to let the search engines know that this is a really important part of the page. Then, do the same with sub sections with h2,/h2 tags. I know that most designers understand these tags when it comes to styling a page but few get the important role they play in the search engine game.

Look, there is plenty more to learn about this subject and certain aspects will change from week to week but now that you have a better understanding of how search engines view your site you can go out there and make pages that get found.

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John Jantsch is a marketing consultant based in Kansas City, Mo. He writes frequently on real world small business marketing tactics and is the creator of “Duct Tape Marketing” a turn-key small business marketing system. Check out his blog at http://www.DuctTapeMarketing.com/weblog.php

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As business leaders and professionals, we all know by now that the success of an organization is driven by one thing: whether or not people choose to buy what you've got to sell. According to a recent survey involving U.S. senior executives, marketing will be the most important area of expertise for the next-generation of leaders.

Every business needs customers, but more importantly every business needs to maintain those customers while constantly retaining new ones. The only successful way of doing this is by learning everything about your customers, including who they are? What do they have in common? Do they share a hobby, an age range, a life stage, or a geographic community? Can you break them down into groups? The answers to these questions hold a wealth of information for you.

Although direct marketing can be overlooked by many businesses, here are statistics proving the effectiveness of direct mail campaigns over the years.

According to the DMA (Direct Marketing Association) 2005 Postal and Email Marketing Report:

* For postal mailings, 43% of direct marketers indicated that their up-front gross response has increased from 2003 to 2002.

* As with postal mailings, when asked about 2004, respondents showed more optimism in their up-front email response rates, with 51% projecting an increase and 32% stable response rates.

* For postal mailers, the top list techniques used to improve 2003 front-end response were enhancements to internal housefile databases (50%), demographic segmentation (50%), and prior mail history analysis (46%). Most list techniques had a success rate of 80% or greater.

According to the DMA 2004 E-Commerce Report:

* The portion of companies having an in-house email marketing list has increased from 74% to 85%

* 43% of Web and email investment is allocated towards marketing, compared to 35% in 2002

The direct marketing industry employs the top minds of our world to analyze and build databases and marketing campaigns to address only the concerns and needs of a selected audience, which history has proven to be accurate 70% of the time. Typically, budgets are based more on analyzing the product, service and/or the consumer rather than playing an ROI guessing game.

Case Study of a Client

Allied Home Mortgage Capital Corporation (AHMCC), the largest U.S. privately held mortgage banker/mortgage broker initiated a more sophisticated form of direct mail marketing in 2003, which included the use of opt-in email files and multi-level marketing to reach new customers. The results were that AHMCC increased their revenues by 100% and increased their closing ratio by 15% by using email alone. Customer loyalty went up and referrals hit the roof. AHMCC now has 700 offices in 49 states, Guam and the Virgin Islands!

As the marketplace continues to evolve and change due the economic landscape and the need to offset expensive ad campaigns, direct marketing continues to play a major role for the success of any sized business. Regardless of the negative connotations that the public has on direct marketing, the truth of the matter is that corporations are vehicles that satisfy the needs of people and marketing is the channel that helps facilitate this process.

Ultimately, in order to be successful, companies must learn to maintain the loyalty of their customers and get in front of new ones by practicing 1 simple rule: Providing good product and service to the right people, at the right time, in the right place and in the right way.

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Brian Rice is the Co-Founder & CEO of Red Clay Media, an innovative and interactive direct marketing company. Under his leadership and entrepreneurial spirit, Red Clay has developed into a dynamic, cutting-edge firm, servicing thousands of clients in a variety of industries throughout the country. Visit http://www.redclaymedia.com or send feedback to brice@redclaymedia.