Part 1: The Question
A few weeks ago, the E-Tailer's Digest discussion group had an interesting discussion on the merits of using postcards vs. letters. This group deals with issues that concern retailers, be they online or offline, and you can learn more about it at:
http://www.etailersdigest.com
The question posed to the group was: "Which do you read, a 6 x 9 post card or open a #10 (A4 letter for the world sans US) envelope addressed to you (not a label)? The second part of this is what does a C-level executive read, the postcard or letter?"
Part 2: The Three Replies
#1: From author and small business expert Janet Attard
The answer to that question has a lot to do with how big a corporation the executive is with and/or whether they have a gatekeeper screening all of their incoming mail.
Postcard mailings are useful -- if they actually reach the recipient you are targeting. But that doesn't always happen.
One woman who attended a marketing seminar I gave last week said she had worked as a gatekeeper for a corporate executive, and in that corporation, the company policy was to have the mail room personnel discard all postcard mailings. They never made it to the recipients -- or to their gatekeepers.
So, if you have any personal contacts in organizations in which there are prospects you are targeting, ask if there is any formal policy on postcard mail. Does it get through to the departments, and how is it handled by executive gatekeepers.
Janet Attard
Author, The Home Office and Small Business Answer Book
Business Know-How® small business center
http://www.businessknowhow.com
#2: From Postcard Marketing Secrets e-zine and e-book publisher Martha Retallick
There are times when letters work better than postcards. Permit me to explain:
One of the advantages -- and drawbacks -- of postcards is their size. They're small, and that means that there's a limit to how much copy you can put on them.
So, if you need to use a lot of copy to explain what you're selling, you MAY be better off sending a letter. But keep in mind that many of your recipients just won't take the time to open the letter and read it.
Here's a way around that problem. Put up a website, fill it with all the copy that you need, send a card that encourages people to visit your site, then let the site close the sale. This works best for direct-response type products (such as "how-to" manuals). It doesn't work as well for things that require some sort of personal interaction (with a sales rep, for example).
Martha Retallick
Grow your business with direct mail postcards!
It's easy, affordable, and FUN! Learn how at:
http://www.PostcardMarketingSecrets.com
#3: From Postcard Marketing Secrets subscriber and contributor Hiram Wurf
It would seem to me there are a lot of conditions that postcards might not work (as the sole medium -- not necessarily as part of a coordinated campaign).
Absolute Basics
Your message is too long (at its most concise) for a postcard format (even if a larger card is used)
Your message contains confidential or otherwise privileged information that others should not see (e.g. "We've heard your firm will be laying off . . . try the services of our outplacement firm")
You are offering a formal contract/agreement/proposal
You require attachments/charts/graphs etc. as separate pieces of the mailing.
Other Times
The postcard tone is too informal for the offer/clientele (and yes this begs the original question). In general I would say this applies to:
For major purchases involving complexity (ERP systems, however dated, come to mind) postcards should not be the sole medium used to get sales (as opposed to postcards being used as reminders/follow-ups, pointers to websites, teasers, etc.)
For "personal correspondence" type appeals in formal settings (while this might be artfully done as a 'postcard from a vacation' type look in less formal scenarios -- there are times you may not want to appear like you're on vacation!)
For contacts/industries where postcards would breech etiquette in a negative way (again begging the question)
Hiram Wurf
B-U-S-I-N-E-S-S B-U-I-L-D-E-R-S
Midwest Regional Office
Naperville, Illinois, USA
Telephone: 630-416-2198
Fax: 630-416-1071
http://www.businessbuilders.com
Use the Right Tool for the Job
Well, as you can see from the above, postcards must be used carefully if they are to be effective. In short, use the right tool for the job.
If the answer to your "postcards vs. letters" question is postcards, then check out my Postcard Marketing Secrets manual. Here's what Paul Smith has to say about it:
"Martha is a solid, respected professional. Her book 'Postcard Marketing Secrets' is not only a solid, professional introduction to the art and science of postcards, it's one well worth its cost.
"Do postcards work? You bet! I became acquainted with Martha through the postcards she sent me. THIS is what led to my recent purchase of her book on postcards. My purchase puts her well ahead of the $6/year she estimates postcards cost. Good for you, Martha! With the help of your book I'll be doing the same soon."
Paul Smith, President
SupportNet, Inc, Oakland, California, USA
http://www.support.net
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Martha Retallick, "The Passionate Postcarder," hails from Tucson, Arizona, USA. She is the author of Postcard Marketing Secrets, a downloadable PDF manual will show you how to put postcards to work for your business—profitably. Learn more about it at:
http://www.PostcardMarketingSecrets.com
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