top of page
Articles Library

Plumbing Industry Overview and Trends to Watch


The plumbing industry has seen tremendous progress in recent years and is expected to continue to experience strong growth in the near future. With advances in technology and changing consumer preferences, the plumbing industry is in a state of constant flux. To stay ahead of the game, it is essential to stay up-to-date on the latest trends and developments. In this overview, we will examine the current state of the plumbing industry and discuss some of the key trends to keep track of.


Use of new technologies

Technology is playing an increasingly important role in the plumbing industry. Plumbers are using a range of new tools to work more efficiently, save time, reduce costs and increase customer satisfaction. Automated scheduling systems help plumbers manage their appointments and stay on top of maintenance and repair jobs. This technology allows them to keep track of their availability and book new jobs with ease. Mobile applications help plumbers manage their business on the go. Many apps are now available that allow plumbers to store customer information, track work orders, invoice customers, and set up payment systems right from their smartphones. Smart thermostats are becoming increasingly popular in homes and businesses. This innovation is helping homeowners to regulate temperatures in buildings and save energy. The use of telematics in the plumbing industry is becoming increasingly common as well. It is an effective tool for tracking and monitoring the performance of plumbing systems. It can provide real-time data on the efficiency, usage, and maintenance of plumbing systems. This data can be used to detect potential problems early on. Additionally, telematics can be used to automate maintenance processes and ensure that plumbing systems are properly running in the long run.


Reusing water and resources

Installing greywater treatment systems in homes and businesses is a great way to reduce the amount of freshwater used for plumbing purposes and to keep greywater out of wastewater systems. This can reduce costs associated with water treatment as well as help reduce bills. Greywater can be recycled to water lawns and gardens in residential and commercial properties. This not only saves energy and money but also reduces the outlet of wastewater into the environment. Plumbing professionals can help educate the public on water conservation and the benefits of reusing greywater. Some of the tools that allow this are: low-flow showerheads, faucet aerators, and dual-flush toilets.


Customer service is the leading factor

One often overlooked aspect of offering plumbing services is the overall experience that the customer gets. Yes, they want to have their leaky faucet fixed, but that is only part of the equation. They want a comprehensive service. With the industry booming in places like Australia, it can be difficult to stay competitive. Premium customer service should also include offering guidance, reassurance, and customized care to your customers. This will help them with any future concerns that they might have and they will know how and when to call for professionals that can offer specialized assistance again. For instance, some professionals can handle even the most nuanced of jobs such as the blocked drains plumber from Sydney. This is how trust is built in this industry.


Long term prevention

New water leak detection devices are designed to detect water leaks in household plumbing and water systems before they can cause costly damage. These devices use advanced sensors and other technology to detect moisture or a change in water pressure. Once a leak is detected, they can alert homeowners via an app or text message, allowing them to take action quickly. Additionally, some of these devices can shut off the water automatically, further preventing water damage.


Digital marketing helps in reaching out to customers

Digital marketing is helping to improve the plumbing industry in a number of ways. This form of advertising allows plumbing businesses to reach wider audiences and potential customers in the local area and abroad. The use of local SEO, PPC, and social media allows them to target potential customers who are actively searching for plumbing services. Digital marketing also helps plumbing businesses to build trust with potential customers by providing them with information about services, customer reviews, and recommendations. This helps to build customer loyalty and ultimately leads to more clients. Plumbing businesses can use digital marketing techniques such as email marketing, retargeting ads, and content marketing to generate more leads and convert them into paying customers. In addition to that, social media platforms allow plumbers to improve their customer service and ask for feedback.


We hope this look at the plumbing industry has provided you with a greater understanding of its current trends and challenges. As the industry continues to evolve, staying informed of the changing landscape is key to helping businesses stay competitive. Some of the things to keep in mind are the use of new technologies, the reusability of resources, the importance of excellent customer service, long-term prevention from water damage, and new digital ways of reaching out to clients.


2 views

If you enjoyed this article, receive free email updates!

Thanks for subscribing!

Join 20,000 subscribers who receive our newsletter with
resources, events and articles

Thanks for subscribing!

bottom of page