How ChatGPT Can Rescue You From Writer's Block
BY ELIZABETH DANZIGER FOUNDER, WORKTALK COMMUNICATIONS CONSULTING @WRITAMINLADY As journalist Gene Fowler once wrote, "Writing is easy....
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Articles Library
Welcome to our Article Library. You'll find articles on a variety of topics including business, direct mail,
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Barb Ferrigno
- Nov 17
- 2 min
7 Keys to Getting the Most From Generative A.I.
In writing my latest book, Brain Rush, I have been surprised at how much large consulting firms have invested to serve what they...
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Barb Ferrigno
- Nov 11
- 2 min
Businesses Are Confident in AI — but Consumers Are More Cautious
by Heather Hughes Artificial intelligence (AI) has the potential to transform contact centers. It’s safe to say that we’re at an...
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Barb Ferrigno
- Nov 10
- 2 min
Consumers and Businesses Agree: When It Comes to AI Transparency Is Key
by Heather Hughes The 2019 NICE CXone Customer Experience (CX) Transformation Benchmark reveals some very interesting similarities and...
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Barb Ferrigno
- Nov 9
- 3 min
The Show Must Go On! Elevating Customer Experience with Conversational AI
by Tamsin Dollin We’ve heard lots about how Artificial Intelligence (AI) is redefining customer service -- and it really hit home for me...
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Barb Ferrigno
- Nov 8
- 2 min
Artificial Intelligence is Transforming Customer Care
by Laura Bassett Will Artificial Intelligence (AI) completely transform the consumer experience and bring contact center software out of...
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Barb Ferrigno
- Nov 6
- 3 min
AI clearing the way with conversational self-service
by Tamsin Dollin NICE has partnered with Google Cloud to bring its Artificial Intelligence (AI) expertise into the CXone contact center...
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Barb Ferrigno
- Nov 6
- 2 min
The AI + CRM Integrated Contact Center: Driving Next-Gen Inside Sales Growth
by Lisa Hotchkiss What do the most successful inside sales teams have in common? How do top-performing outbound call center campaigns...
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Barb Ferrigno
- Nov 5
- 7 min
Do bots speak emoji? You bet they do!
by Laura Bassett Businesses always want to know more about what their customers are thinking and feeling. Organizations often use survey...
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Barb Ferrigno
- Nov 5
- 4 min
Back to the Future: AI Transforms the Contact Center
by Brooke Phillips Businesses today understand that they can’t rely on customer satisfaction surveys alone to gauge contact center...
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Barb Ferrigno
- Nov 5
- 3 min
Self-Service and the Power of Control
by Michele Carlson Today’s consumers increasingly prefer to solve their customer service problems on their own. In fact, research shows...
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Barb Ferrigno
- Nov 4
- 4 min
How AI Can Help You Reduce Forecasting Inaccuracies
by Richard Correia You probably already know that forecasting is one of the contact center’s most critical functions. It enables short-...
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Barb Ferrigno
- Nov 4
- 3 min
Four Reasons Artificial Intelligence is the Next Step for Your Contact Center
by Chris Bauserman You know how crucial the customer experience is to your contact center’s success — but managing daily operations can...
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Barb Ferrigno
- Nov 2
- 4 min
More Consumers Are Cautiously Accepting Artificial Intelligence (AI) enabled Customer Service Method
by Brian Mistretta Artificial intelligence (AI) has been around for years, but it's the recent advances that have created so much buzz....
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Barb Ferrigno
- Oct 31
- 7 min
Who can do a better job in your contact center—humans or AI? The answer is both!
by Lisa Hotchkiss Say the words “Artificial Intelligence” in a contact center and you’ll likely see a lot of concerned faces. Why? It’s...
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Barb Ferrigno
- Oct 30
- 11 min
Top 10 benefits: Take your business to the next level with an AI chatbot
by Tamsin Dollin Technology is rapidly changing how companies of all types and sizes conduct business. This is true in the realm of...
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Barb Ferrigno
- Oct 29
- 7 min
How to demonstrate the ROI of contact center AI throughout your business
by Tamsin Dollin Contact centers are at the heart of a company’s relationship with its customers. In no other business function do you...
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Barb Ferrigno
- Oct 29
- 11 min
Working in perfect harmony: AI and the contact center
by Annette Franz Problem statement: The agent experience drives the customer experience. But when agents get bogged down with mundane,...
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Barb Ferrigno
- Oct 27
- 4 min
Build your customer loyalty with great customer experiences through improved AI and agent interactio
by Ana Cordova Did anybody else lose touch with friends during the pandemic? Working remotely and living in this segmented new normal...
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Barb Ferrigno
- Oct 26
- 3 min
How AI is Changing Customer Complaint Management
by Brooke Phillips Customer expectations and regulations have changed significantly since Harry Gordon Selfridge coined the phrase “The...
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