Why Voice Matters in Employee Selection and Retention
by Richard Correia Contact center representatives and agents are always on: Their roles require them to be continuously engaged while...
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Articles Library
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Barb Ferrigno
- Nov 2
- 5 min
How to Keep the At-home Workforce Engaged and Productive
by Richard Correia As employers move to work-from-home models to comply with governmental mandates and ensure the safety of their...
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Barb Ferrigno
- Nov 2
- 5 min
4 Tips on Using the Right Incentives in the Workplace
by Richard Correia Every business offers incentives in the workplace. The most basic incentive is compensation – the pay that we receive...
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Barb Ferrigno
- Nov 2
- 4 min
The Root Cause of Work-from-Home Challenges
by Adam Aftergut Toronto-Dominion Bank (TD Bank) moved more than 9,000 call center employees from 15 cities in the U.S. and Canada to a...
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Barb Ferrigno
- Nov 1
- 5 min
The Predictive Power of Personality
by Melissa Moore “Did you check the spam folder?” gets me every single time. As soon as the agent utters those words, I become a...
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Barb Ferrigno
- Nov 1
- 3 min
How to Improve Absenteeism
by Paul Chance Absenteeism is a not-insignificant challenge for the typical contact center. Unplanned absences are a constant plague,...
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Barb Ferrigno
- Nov 1
- 8 min
Strategies to Hire and Work from Anywhere
by Laura Bassett The past year has produced many trials and tribulations for businesses and workers. The pandemic-fueled recession has...
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Barb Ferrigno
- Oct 29
- 8 min
8 Compelling Benefits of Employee Engagement
by Yitzy Tannenbaum Employee engagement is the new buzz-phrase for organizations. Everybody wants the benefits of employee engagement,...
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Barb Ferrigno
- Oct 27
- 11 min
8 Employee Retention Strategies
by Yitzy Tannenbaum For all the challenges the workforce has faced during the COVID-19 pandemic, there have been a few shifts that are...
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Barb Ferrigno
- Oct 10
- 4 min
Insightful Employee Benefits Tips for Educating Young Employees about Your Benefits
As the competition for top talent intensifies, businesses are focusing on innovative ways to attract and retain desirable candidates....
17 views0 comments
Barb Ferrigno
- Sep 25
- 6 min
Resources for Labor-Force Struggling Business Owners
Image Source In today's rapidly evolving business landscape, labor-force challenges are becoming increasingly complex for business...
4 views0 comments
Barb Ferrigno
- Sep 25
- 7 min
How Businesses Benefit from Partnerships in Employee Recruitment
Image Source In today's competitive business landscape, the quest for top-tier talent is more challenging than ever. Companies are not...
3 views0 comments
Barb Ferrigno
- Jul 14, 2022
- 5 min
Managing Quality with a Work from Anywhere Workforce
by Darren Rushworth When COVID-19 first necessitated a work-from-anywhere approach, most contact centres were concerned with the basics:...
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Barb Ferrigno
- Jan 28, 2019
- 2 min
Maximising Productivity When Working From Home
Tips and Tricks for Working from Home Probably the biggest tip you’ve heard when it comes to maximising your productivity is to take a...
16 views0 comments
Barb Ferrigno
- Jan 25, 2019
- 2 min
The 3 Most Important Things to Know Before Allowing Employees to Work from Home
A recent study has shown that currently almost 62% of employees around the world work from home at least sometimes, if not permanently....
6 views0 comments
Barb Ferrigno
- Jan 25, 2019
- 3 min
How To Boost Employee Motivation
The best way to maintain your business’s high levels of productivity is to invest in boosting employee motivation. Many organizations in...
21 views0 comments
Barb Ferrigno
- Jan 25, 2019
- 2 min
Undeniable Skills of an Administrative Assistant
At one time, the administrative assistant would have been the person associated with jobs like bookkeeping, scheduling meetings and...
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