spagnolabarbaraMay 184 min5 Reasons Why Your Business Is Losing CustomersKatie Lundin Customer Service Representative at Crowdspring Like it or not, your business is losing customers. Recent research from McKinsey & Company reveal...
spagnolabarbaraMay 184 minWhy Your Salespeople Need to Spend Time in Customer ServiceSujan Patel Entrepreneur and Marketer, Co-founder of Web Profits When I started running my own business, I did everything myself. I was in charge of sales, m...
spagnolabarbaraMay 184 min4 Simple Ways to Communicate Better With Your CustomersMike Taylor Writer, Founder of Gazellish.com, Content Contributor at Digium, Inc. Communication is at the heart of human interaction, and it can make or brea...
spagnolabarbaraMay 185 minThe How-To: Delivering Great Customer ServiceNausheen Popat Founder and Chief Operating Officer at Lifecare Creating a great customer experience is worth the investment. From individual touch-points thr...
spagnolabarbaraMay 173 min5 Non-Spammy Ways to Gain Positive Customer Reviews OnlineBecause of today's reliance on online rating platforms like Yelp, TripAdvisor and Google Reviews, customer reviews have a great deal of power when it comes t...
spagnolabarbaraMay 173 minService Businesses Offer 3 Types of Products. The Most Powerful Ones Are Tools--Here's WhyNo matter what business you're in, you want leverage. Leverage simply means getting the greatest returns with the least amount of energy. I've spent my entir...
spagnolabarbaraMay 173 min6 Types of Content That Build Customer LoyaltyIn 2019, 81 percent of B2C content marketers care about creating content that builds customer loyalty, according to the Content Marketing Institute. And it'...
spagnolabarbaraMay 173 minSales isn't about Emotional Intelligence AnymoreThere is a lot of pressure on those individuals who are in sales. Customers are smarter than they have ever have been. They can access product information, d...
spagnolabarbaraMay 173 minWhy Knowing Your Audience Is the Secret to Writing and Developing the Best Content for Your BusinessWriting is hard, even for professional writers. Lately, I've been hearing from people who want to promote their business or what they do through content mark...
spagnolabarbaraMay 153 minHow to Find the Right Brand Messaging to Connect With Your CustomersMany growing companies spend a lot of time honing the brand. But by focusing solely on their identity, they miss the most important thing: what matters to cu...
spagnolabarbaraMay 154 min11 Trends Shaping the Future of ShoppingImagine sitting down to watch TV and you see a shirt on your favorite actor and think, "I want that shirt for myself!" Good news. You click a button and it's...
spagnolabarbaraMay 152 minWant Really Happy Customers? Surprise Them With Remarkably Great ServiceBY INC. EDITORIAL, INC. STAFF When you've got happy customers, chances are you'll have a successful business too. Most of them will talk about just how much ...
spagnolabarbaraMay 153 min7 Easy Ways to Keep Your Online Customers Coming Backby Kaylee Kolditz Customer retention happens when brands maintain relationships with their customers that build trust, instill positivity about the brand and...
