Barb FerrignoOct 30, 20238 minWhat Customers Really Think of Chatbotsby Brian Mistretta Ready for a statement that will make you think? Gartner predicts that 85% of customer interactions will be managed...
Barb FerrignoOct 30, 202311 minBest examples of chatbots and what makes them greatby Annette Miesbach Have you heard about chatbots? Silly question, right? Of course you have, there's been plenty of buzz during the last...
Barb FerrignoOct 25, 20234 minBeyond the Chatbot: What it really means to put AI to work for better CXby Elizabeth Tobey ChatGPT is in, chatbots are out. That’s the word on the street. But before we relegate chatbots to the annals of...
Barb FerrignoOct 24, 20236 minPreparing for digital reality: The AI-powered key to graduate your bot to the head of the class by Michele Carlson I love graduations—the caps and gowns, the emotion of hearing “Pomp and Circumstance” and having the chance to...