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Articles Library
Welcome to our Article Library. You'll find articles on a variety of topics including business, direct mail,
email, lead generation, marketing, social media, and more. Come back often as we are adding content on
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Frameworks and Libraries in Artificial Intelligence: Advanced Resources for Elevating the Intelligence of Your Software
AI frameworks and libraries are integral components in artificial intelligence (AI) and machine learning (ML), playing a fundamental role...
Barb Ferrigno
Jan 9, 20244 min read
5 Data Validation Techniques to Spot Biases & Errors in Training Data
Bias in AI models can arise from biased training data, where certain groups are underrepresented or overrepresented, leading the model to...
Barb Ferrigno
Jan 6, 20245 min read
Wordtune vs Grammarly: Which AI Writing Tool Is Better?
AI writing tools have emerged as a revolutionary move in the realm of written communication, with a boost in writing proficiency. These...
Barb Ferrigno
Jan 2, 20244 min read
How to Improve your voice-over quality instantly with Audioenhancer.ai?
“Voice-over is a production technique in which the recorded voice is used in explaining the visual content (it may be a film,...
Barb Ferrigno
Dec 26, 20233 min read
How AI Is Changing The Way SEO Agencies All Over The World Work
In the dynamic world of digital marketing, SEO has always been a key player. But now, there’s a new game-changer in town: Artificial...
Barb Ferrigno
Dec 14, 20233 min read
Challenges and Solutions in Scaling Data Annotation for AI
AI is creating valuable growth opportunities for all industries, be it eCommerce, gaming, or finance. However, to push the capabilities...
Barb Ferrigno
Dec 13, 20236 min read
What ChatGPT's Upgraded Visual Design Tool Can Do for Your Business
If you've been waiting for better tools before experimenting with AI-generated art for your business, you won't have to wait much longer....
Barb Ferrigno
Dec 7, 20232 min read
How ChatGPT Can Rescue You From Writer's Block
BY ELIZABETH DANZIGER FOUNDER, WORKTALK COMMUNICATIONS CONSULTING @WRITAMINLADY As journalist Gene Fowler once wrote, "Writing is easy....
Barb Ferrigno
Nov 17, 20233 min read
7 Keys to Getting the Most From Generative A.I.
In writing my latest book, Brain Rush, I have been surprised at how much large consulting firms have invested to serve what they...
Barb Ferrigno
Nov 17, 20232 min read
Businesses Are Confident in AI — but Consumers Are More Cautious
by Heather Hughes Artificial intelligence (AI) has the potential to transform contact centers. It’s safe to say that we’re at an...
Barb Ferrigno
Nov 11, 20232 min read
Consumers and Businesses Agree: When It Comes to AI Transparency Is Key
by Heather Hughes The 2019 NICE CXone Customer Experience (CX) Transformation Benchmark reveals some very interesting similarities and...
Barb Ferrigno
Nov 10, 20232 min read
The Show Must Go On! Elevating Customer Experience with Conversational AI
by Tamsin Dollin We’ve heard lots about how Artificial Intelligence (AI) is redefining customer service -- and it really hit home for me...
Barb Ferrigno
Nov 9, 20233 min read
Artificial Intelligence is Transforming Customer Care
by Laura Bassett Will Artificial Intelligence (AI) completely transform the consumer experience and bring contact center software out of...
Barb Ferrigno
Nov 8, 20232 min read
AI clearing the way with conversational self-service
by Tamsin Dollin NICE has partnered with Google Cloud to bring its Artificial Intelligence (AI) expertise into the CXone contact center...
Barb Ferrigno
Nov 6, 20233 min read
The AI + CRM Integrated Contact Center: Driving Next-Gen Inside Sales Growth
by Lisa Hotchkiss What do the most successful inside sales teams have in common? How do top-performing outbound call center campaigns...
Barb Ferrigno
Nov 6, 20232 min read
Do bots speak emoji? You bet they do!
by Laura Bassett Businesses always want to know more about what their customers are thinking and feeling. Organizations often use survey...
Barb Ferrigno
Nov 5, 20237 min read
Back to the Future: AI Transforms the Contact Center
by Brooke Phillips Businesses today understand that they can’t rely on customer satisfaction surveys alone to gauge contact center...
Barb Ferrigno
Nov 5, 20234 min read
Self-Service and the Power of Control
by Michele Carlson Today’s consumers increasingly prefer to solve their customer service problems on their own. In fact, research shows...
Barb Ferrigno
Nov 5, 20233 min read
How AI Can Help You Reduce Forecasting Inaccuracies
by Richard Correia You probably already know that forecasting is one of the contact center’s most critical functions. It enables short-...
Barb Ferrigno
Nov 4, 20234 min read
Four Reasons Artificial Intelligence is the Next Step for Your Contact Center
by Chris Bauserman You know how crucial the customer experience is to your contact center’s success — but managing daily operations can...
Barb Ferrigno
Nov 4, 20233 min read
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