Barb FerrignoNov 4, 20233 minFour Reasons Artificial Intelligence is the Next Step for Your Contact Centerby Chris Bauserman You know how crucial the customer experience is to your contact center’s success — but managing daily operations can...
Barb FerrignoNov 2, 20234 minMore Consumers Are Cautiously Accepting Artificial Intelligence (AI) enabled Customer Service Methodby Brian Mistretta Artificial intelligence (AI) has been around for years, but it's the recent advances that have created so much buzz....
Barb FerrignoOct 31, 20237 minWho can do a better job in your contact center—humans or AI? The answer is both!by Lisa Hotchkiss Say the words “Artificial Intelligence” in a contact center and you’ll likely see a lot of concerned faces. Why? It’s...
Barb FerrignoOct 30, 202311 minTop 10 benefits: Take your business to the next level with an AI chatbotby Tamsin Dollin Technology is rapidly changing how companies of all types and sizes conduct business. This is true in the realm of...