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Articles Library
Welcome to our Article Library. You'll find articles on a variety of topics including business, direct mail,
email, lead generation, marketing, social media, and more. Come back often as we are adding content on
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Barb Ferrigno
Oct 26, 20235 min read
Back to the Future: AI transforms the contact center
by Ana Cordova For those of us who are old enough, we remember watching sci-fi movies and predicting what the future would look like....
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Barb Ferrigno
Oct 26, 20233 min read
How AI Simulations Are Helping Solve Key Contact Center Staffing Challenges
by Andrea Matsuda As digital channels have multiplied, so too has the demand for multi-skilled contact center agents―those who can...
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Barb Ferrigno
Oct 26, 20233 min read
How AI Simulators Act as an Alternative to Hope
by Andrea Matsuda Positioned on the frontlines of a digital revolution, modern-day contact centers must embrace the new multi-channel...
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Barb Ferrigno
Oct 26, 20233 min read
Reverse the recessional curse by optimizing AI and automation for long-term digital and back-office
by Andrea Matsuda At the 2022 Beijing Olympics, athletes and experts claimed there was a curve—13—on the 1,615-meter sliding track that...
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Barb Ferrigno
Oct 26, 20233 min read
The Role of AI in the Future of Customer Experience
by Einat Weiss In the recent interview, I had with world-renowned futurist, influencer, and thought leader Bernard Marr, we discussed the...
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Barb Ferrigno
Oct 25, 20234 min read
Is AI enough? How it takes more than deploying generative AI to stay on the cutting edge
by Elizabeth Tobey Imagine a world where a customer is searching for a solution to a question they have about your product. They skip...
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Barb Ferrigno
Oct 25, 20234 min read
Are you ready for the new consumer duty rules? Identify vulnerable customers, comply with regulation
by Richard Bassett The Financial Conduct Authority (FCA) states that many U.K. financial brokers and dealers have a lot of work left to...
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Barb Ferrigno
Oct 25, 20234 min read
Understanding the role of generative AI in modernizing customer experience
by Zeus Kerravala Artificial intelligence (AI) is revolutionizing many aspects of business operations, particularly in customer service....
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Barb Ferrigno
Oct 24, 20234 min read
How artificial intelligence improves healthcare customer satisfaction scores
by Brooke Phillips The healthcare industry is under tremendous pressure to meet the high standards of customer service that consumers...
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Barb Ferrigno
Oct 24, 20237 min read
Top 5 things you need to do to ride the AI innovation wave
by Andy Traba As our CEO Barak Eilam recently said, we’re amid a “technology super wave of far-reaching consequences” simultaneously...
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Barb Ferrigno
Oct 24, 20234 min read
How ChatGPT and Generative AI Can Transform the Way You Run Your Business
BY ANDREW AMANN Arguably the first public-facing instance of AI to truly go viral, ChatGPT stands poised to revolutionize many aspects of...
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Barb Ferrigno
Oct 23, 20232 min read
4 Simple Ways To Leverage AI Skills For Passive Income From Home
BY KAVYA PILLA In today's day and age, technology has the potential to generate passive income through Artificial intelligence. ChatGPT...
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Barb Ferrigno
Oct 23, 20235 min read
The Secret to How Businesses Can Fully Harness the Power of AI
BY GLEB TSIPURSKY Generative AI, when harnessed correctly, has the potential to revolutionize the way companies operate, innovate and...
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Barb Ferrigno
Oct 23, 20235 min read
We Will Inevitably Lose Skills to AI, But Do The Benefits Outweigh The Risks?
BY GLEB TSIPURSKY The discourse around AI has often been painted in a tone of gloom and doom, with critics suggesting that we are bound...
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Barb Ferrigno
Oct 2, 20234 min read
3 Principles for Scaling Content With AI Without Sacrificing Quality
As a web publisher, I've always focused on scaling content production. During 2022, we published a high volume of new articles across our...
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Barb Ferrigno
Oct 2, 20233 min read
Why You Should Use AI to Write Your Business's Press Material
BY YAKUP ÖZKARDES-CHEUNG Press material is a form of marketing material that's specifically designed to be distributed to the press....
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Barb Ferrigno
Oct 2, 20233 min read
AI Wrote Half of This Article. Here's Why Entrepreneurs Should Take Note
BY ARIEL SHAPIRA The question of machines taking work from humans is as old as technology. Should we get rid of ATMs to bring back the...
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Barb Ferrigno
Oct 2, 20234 min read
Could Generative A.I. Out-Entrepreneur Humans? Maybe, but Here's What Matters More
When it comes to the possibility that generative A.I. platforms -- the next generation of GPT-4, Midjourney, and the like -- could engage...
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Barb Ferrigno
Sep 29, 20233 min read
The Power of A.I. for Content Creators: 3 Ways to Enhance Your Work
BY HEATHER WILDE, CTO THEDIFFERENCE@HEATHRIEL This article was not written by A.I. But that doesn't mean A.I. can't help content...
10 views0 comments


Barb Ferrigno
Sep 29, 20233 min read
How to Unlock Your Business Potential With Artificial Intelligence
BY SEAN KIM, CEO, RYPE@HEYSEANKIM In the ever-evolving landscape of entrepreneurship, staying ahead of the curve is essential for the...
5 views0 comments
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