How Can User Testing Platforms Drive Better Customer Experiences
By: Sneha Hatwar Customer Experience is an integral part of every business right now. According to Forbes, 81% of companies view customer...
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Articles Library
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Barb Ferrigno
- Feb 2, 2021
- 6 min
Why is Customer Support Crucial for your Business Success? Subsequent Tips to Improve it!
Source Fifty years ago, customer support was nearly unheard of in business circles. The competition was sparse, and every business had a...
46 views
Barb Ferrigno
- Feb 1, 2021
- 4 min
How to Create Target Customer Profiles
by Sam Makad There is no successful business without an ever-growing customer base. Since it is one of the essential factors that can...
9 views
Barb Ferrigno
- Feb 1, 2021
- 6 min
Why Do You Need Customer Due Diligence
by TNS Experts The pandemic and self-isolation year has changed the state of things in almost all areas of our lives. It forced many...
10 views
Barb Ferrigno
- Sep 17, 2020
- 5 min
6 Ways to Create an Emotionally Enriched Customer Experience
By Sawaram Suthar Today, customer experience has become the focal point for most organizations. Businesses are investing large amounts of...
6 views
Barb Ferrigno
- Sep 17, 2020
- 6 min
How to Start Tracking Your Customer’s Changing Needs
By TNS Experts Staying on top of your customer’s needs in an ever-changing, unsure world will help keep you in business. Check out our...
3 views
Barb Ferrigno
- Jul 3, 2020
- 1 min
Why Good Customer Service is The Most Important Business Metric
Franchise India Staff You're reading Entrepreneur India, an international franchise of Entrepreneur Media. Entrepreneurs face constant...
7 views
Barb Ferrigno
- Jul 3, 2020
- 3 min
Customer-Centricity Is the Key to a Competitive Advantage
Phil Geldart Founder and Chief Executive Officer While it has always been important, customer experience is quickly becoming an essential...
14 views0 comments
Barb Ferrigno
- Jul 3, 2020
- 4 min
How to End the Nastiness Epidemic That's Plaguing Customer Service
Shaun Belding CEO, The Belding Group of Companies In early November, a San Antonio Popeye’s employee and customer were caught on video...
6 views
Barb Ferrigno
- Jul 3, 2020
- 3 min
5 Trends That Will Reshape Customer Service Over the Next 5 Years
Peter Daisyme Co-founder of Hostt Customer service isn’t static. Phones replaced house calls. Email edged out phones. To keep existing...
15 views
Barb Ferrigno
- Jul 3, 2020
- 3 min
Broadening Your Audience While Maintaining Your Core Customer
By Colbey Pfund, co-founder of LFNT Distribution It's an impressive feat to capture your first audience. I know the feeling well; after...
7 views
Barb Ferrigno
- Jul 3, 2020
- 4 min
11 Trends Shaping the Future of Shopping
SOREN KAPLAN, AUTHOR, 'THE INVISIBLE ADVANTAGE' Imagine sitting down to watch TV and you see a shirt on your favorite actor and think, "I...
5 views
Barb Ferrigno
- Jul 3, 2020
- 3 min
Sweat the Small Stuff to Up Your Customer Service Game
Inc.com According to this Inc. article, "How to 'Kaleidoscope' Your Customers (by Providing Innovative Service That Sparkles),"...
0 views
Barb Ferrigno
- May 18, 2020
- 5 min
5 Reasons Why Your Business Is Losing Customers
Katie Lundin Customer Service Representative at Crowdspring Like it or not, your business is losing customers. Recent research from...
7 views0 comments
Barb Ferrigno
- May 18, 2020
- 4 min
Why Your Salespeople Need to Spend Time in Customer Service
Sujan Patel Entrepreneur and Marketer, Co-founder of Web Profits When I started running my own business, I did everything myself. I was...
2 views
Barb Ferrigno
- May 18, 2020
- 4 min
4 Simple Ways to Communicate Better With Your Customers
Mike Taylor Writer, Founder of Gazellish.com, Content Contributor at Digium, Inc. Communication is at the heart of human interaction, and...
16 views
Barb Ferrigno
- May 18, 2020
- 5 min
The How-To: Delivering Great Customer Service
Nausheen Popat Founder and Chief Operating Officer at Lifecare Creating a great customer experience is worth the investment. From...
5 views
Barb Ferrigno
- May 17, 2020
- 3 min
5 Non-Spammy Ways to Gain Positive Customer Reviews Online
Because of today's reliance on online rating platforms like Yelp, TripAdvisor and Google Reviews, customer reviews have a great deal of...
5 views
Barb Ferrigno
- May 17, 2020
- 3 min
Service Businesses Offer 3 Types of Products. The Most Powerful Ones Are Tools--Here's Why
No matter what business you're in, you want leverage. Leverage simply means getting the greatest returns with the least amount of energy....
1 view
Barb Ferrigno
- May 17, 2020
- 3 min
6 Types of Content That Build Customer Loyalty
In 2019, 81 percent of B2C content marketers care about creating content that builds customer loyalty, according to SRMailing.uk . And...
15 views0 comments
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