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Articles Library
Welcome to our Article Library. You'll find articles on a variety of topics including business, direct mail,
email, lead generation, marketing, social media, and more. Come back often as we are adding content on
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Worldwide Payment Simplified: 5 Ways to Make Convenient and Seamless Cross-Border Payments
In today's globalized economy, businesses are increasingly engaging in cross-border transactions, whether it's to expand their customer...
Barb Ferrigno
Nov 8, 20233 min read
Winning Hearts and Leads: Proven Hacks for a Stellar Lead Generation Campaign
In the ever-changing world of digital marketing, creating genuine connections with potential customers is the key to a thriving business....
Barb Ferrigno
Nov 8, 20232 min read
6 Core Emotions in Customer Experience and Why They Matter
by Vit Horky Sometimes “Customer Experience” feels like a book everyone talks about, but few people actually read. Luckily, the...
Barb Ferrigno
Nov 6, 20234 min read
4 Steps to a Streamlined Digital Customer Service Workflow
by Vit Horky Agility and ease are key concepts in digital customer service, regardless of your industry or the size of your business. We...
Barb Ferrigno
Nov 6, 20232 min read
How Powerful CRM Can Help You Delight Customers
by Vit Horky 89% of businesses are soon expected to compete mainly on customer experience. Chances are you've read that stat before. But...
Barb Ferrigno
Nov 6, 20234 min read
Why Positive Customer Experience Increases Customer Retention
by Vit Horky I love ice cream. I’d eat it every day if I could. And I would always choose my favorite flavor: mint chocolate chip. The...
Barb Ferrigno
Nov 6, 20233 min read
How Live Chat Can Remove Points of High Friction
by Vit Horky We've always maintained a customer-centric approach to developing our software. That's why we're spearheading the use of...
Barb Ferrigno
Nov 6, 20233 min read
The Right Way to Do Call Quality Monitoring
by Lauren Maschio Every contact center engages in some form of Call Quality Monitoring in order to improve agent performance and...
Barb Ferrigno
Nov 6, 20235 min read
What Are the Benefits of Workforce Planning?
by Paul Chance Strategic workforce planning is part of the workforce management process used to predict the number of employees that are...
Barb Ferrigno
Nov 6, 20233 min read
AI clearing the way with conversational self-service
by Tamsin Dollin NICE has partnered with Google Cloud to bring its Artificial Intelligence (AI) expertise into the CXone contact center...
Barb Ferrigno
Nov 6, 20233 min read
How to Make Data Privacy Your Key Business Differentiator
by Richard Clayton When an increasing proportion of our daily lives is stored, managed, and serviced online, it's inevitable that so...
Barb Ferrigno
Nov 6, 20233 min read
How this client Increased Leads 150%
by Jim Cermak TradeShowU.biz Is it really possible to increase the number of Qualified Leads you get by 150% in just ONE show?? YES!! ...
Barb Ferrigno
Nov 6, 20231 min read
The AI + CRM Integrated Contact Center: Driving Next-Gen Inside Sales Growth
by Lisa Hotchkiss What do the most successful inside sales teams have in common? How do top-performing outbound call center campaigns...
Barb Ferrigno
Nov 6, 20232 min read
How to Personalize Coaching to Drive ROI
by Richard Correia Coaching isn’t a one-size-fits-all endeavor. Just as a good teacher tailors instruction to the pupil, taking into...
Barb Ferrigno
Nov 6, 20233 min read
The Big Advantage of Being Small
by Mark Ungerman It would be difficult to find a small business that has not been adversely impacted by the current pandemic. And to say...
Barb Ferrigno
Nov 5, 20234 min read
The Small Businesses Imperative for Proactive Customer Service
by Mark Ungerman Revenue and cashflow are the lifeblood of a small business. It is no surprise that one of the highest priorities for a...
Barb Ferrigno
Nov 5, 20236 min read
10 Essential Customer Service Metrics to Track Now
by Abby Monaco Managing agents is a lot like being a circus performer - whether it’s spinning plates or juggling while riding a unicycle...
Barb Ferrigno
Nov 5, 20233 min read
Do bots speak emoji? You bet they do!
by Laura Bassett Businesses always want to know more about what their customers are thinking and feeling. Organizations often use survey...
Barb Ferrigno
Nov 5, 20237 min read
Back to the Future: AI Transforms the Contact Center
by Brooke Phillips Businesses today understand that they can’t rely on customer satisfaction surveys alone to gauge contact center...
Barb Ferrigno
Nov 5, 20234 min read
Self-Service and the Power of Control
by Michele Carlson Today’s consumers increasingly prefer to solve their customer service problems on their own. In fact, research shows...
Barb Ferrigno
Nov 5, 20233 min read
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