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Business process management is a catchall phrase for tools and software that helps you save time, automate tasks, and perform more efficiently. There are many different areas of your business where BPM can be beneficial, and you may find that streamlining even simple steps, like automatic data input on a backend system, can improve your front-facing operations.
Today, Concept Marketing Group offers a quick rundown of ways you can implement BPM policies and procedures to boost your own business.
Start With A Plan
Before you can narrow down specifics, you have to start with the plan. This should include a written draft of your goals and also policies and strategies that ensure that you have time to monitor and measure your BPM and associated tools for performance once they are installed and implemented. This might mean designating a team to get the job done. At the very least, you should know that you have the manpower to identify, implement, and capitalize on your new processes.
You’ll also want to designate someone to confirm that the support tools you’ve chosen are supported themselves. A quick way to do this is to simply pick up the phone and call your product manufacturer to see if someone answers or returns your query in a timely manner.
● Choose the right platform. There are countless BPM tools out there. Make sure you choose one that’s best geared toward your industry and that’s easy to set up on your own without the cost of hiring a consultant.
● Test one process first. While you likely want to get your entire business on board as soon as possible, it’s almost always best to start with one process first. Customer support service tickets are a great place to begin since these are easy to track.
● Have the right people. It is crucial that you have the right people installed in crucial BPM roles. SAP Signavio notes that this will include a process director, process consultant, business analyst, project manager, business process architect, and more.
● Identify goals and set benchmarks. While your ultimate goal is to reduce wasted energy and time, you have to measure this. For example, if you’ve started with BPM in your customer service, look to see if you’ve reduced call or wait times since implementation.
● Utilize visual data. Visual data is useful in all areas of your business, and your business process management strategy is no different. Make a point to visualize your goals, processes, and data so that it’s more easily usable by everyone in your organization. Data visualization can also come in handy in the form of visual workflows, which is another aspect of efficient BPM in the workplace that can help you make decisions faster.
● Accept that change may be necessary. No matter how much thought you put into implementing BPM strategies, you have to accept that they might not work in a real-world environment. It may be necessary to later change strategies, which may unfortunately lead to money wasted until it’s recouped in saved resources once you’ve found a process that works for you.
● Prioritize training. Finally, and perhaps most importantly, make sure that all affected personnel is trained in your new BPM processes. If not, you may find yourself mistakenly believing that your BPM is failing when it is simply not being utilized to its potential.
Business process management can help your business operate more smoothly and efficiently. Before you get started, do your research, know the type of platform you use, and make sure that you have the time and resources to implement and monitor your new BPM from start to finish.
Businesses have trusted Concept Marketing Group for more than four decades. Contact us today and join our more than 8000 national and international clients on their journey toward building a better business.